Privacy Policy

MaD Heritage’s commitment to your privacy.
The Privacy Policy explains the types of personal data we collect, how we process that
data, and how we will protect it, in accordance with applicable law. Please also read our
Cookie Policy for information about how we use cookies, and refer to our Terms &
Conditions for additional information regarding our services. This Privacy Policy is
issued by each of the controllers identified in section 2 below.
For any questions that may not be answered here, you can contact us at any time by
emailing contact@madheritage.eu or by calling us on +40757030333. In this Privacy
Policy we will cover:

1. Provision of this Policy
   The website accessible at www.madheritage.eu (our “Site”) is operated by
   MADHERITAGE S.R.L. ,a company organised and existing under the laws of
   Romania, having its registered office at Aleea Codrii Neamtului 7F, 1st Floor, Bucharest, 032435, Romania, Reg. n. J40/15113/2023 , VAT n. RO48635610. This Policy is provided by MaD Heritage.
   The term “our online services” refers to all services provided through; (i) our Site; or (ii) our pages on third party social media platforms such as Instagram, Facebook, Twitter, and Pinterest.
   The term “our services” refers to our online services and any of our other products and services offered from time to time. If you use any of our services, we will refer to you using the terms “user”, “visitor”, “you”, “your”, “yours” in this policy.
2. Legal compliance
   If the law requires us to, we may need to collect and process your data.
3.  When do we collect data
   • When you visit our website, and use your account to buy products.
   • When you make an online purchase and check out as a guest (in which case we
   just collect transaction-based data).
   • When you create an account with us.
   • When you engage with us on social media.
   • When you contact us by any means with queries, complaints etc.
   • When you enter prize draws or competitions.
   • We collect data from publicly-available sources when you have given your
   consent to share information or where the information is made public as a
   matter of law.
4. What sort of data do we collect?
   If you have a web account with us, we store:
   • Your name, billing/delivery address, orders and receipts, email and telephone
   number.
   • Information gathered by the use of cookies in your web browser. Learn more
   about how we use cookies and similar technologies (link to cookie policy).
   • Details of your visits to our websites or apps, and which site you came from to
   ours.
   • Personal details which help us to recommend items of interest.
   • Payment card information.
5. How and why we collect your data
   We want to give you the best possible customer experience. To do this, we use the data we have relating to your use of our website, and social interactions with us, to deliver more personalised content.
   We then use this to offer you promotions, products and services that are most likely to interest you.
   The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service. Here’s how we’ll use your personal data and why:
   • To process any orders that you make by using our websites, apps or in store. If we
   don’t collect your personal data during checkout, we won’t be able to process
   your order and comply with our legal obligations.
   • To respond to your queries, refund requests and complaints. Handling the
   information you sent enables us to respond. We may also keep a record of these
   to inform any future communication with us and to demonstrate how we
   communicated with you throughout. We do this on the basis of our contractual
   obligations to you, our legal obligations and our legitimate interests in providing
   you with the best service and understanding how we can improve our service
   based on your experience.
   • To protect our business and your account from fraud and other illegal activities.
   This includes using your personal data to maintain, update and safeguard your
   account. We’ll also monitor your browsing activity with us to quickly identify and
   resolve any problems and protect the integrity of our websites. We’ll do all of this
   as part of our legitimate interest.
   
6. How do we protect your data?
   As our valued customer, we take your privacy and security very seriously. With this in mind, we will treat your data with the utmost care and take all appropriate steps to protect it. We secure access to all transactional areas of our websites and apps using ‘https’ technology. We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.
7. What are your rights over personal data?
   You have the right to request:
   • Access to the personal data we hold about you, free of charge in most cases.
   • The correction of your personal data when incorrect, out of date or incomplete.
   • When you withdraw consent, or object and we have no legitimate overriding
   interest, or once the purpose for which we hold the data has come to an end.
   • That we stop using your personal data for direct marketing (either through
   specific channels, or all channels).
   • That we stop any consent-based processing of your personal data after you
   withdraw that consent.