Returns Policy

We accept returns within 14 days of delivery.
To be eligible for a return:
Items must be unused, unwashed, and unworn.
Items must be returned with original tags and packaging.
Items showing signs of wear, damage, or alteration will not be accepted.
Our returns department has the right to refuse any returned item that does not meet the original condition, in which case we may require you to pay our reasonable postage costs before we return the item to you.

Non-Returnable Items
The following items cannot be returned:
Personalized or customized items.
Underwear, lingerie, bodysuits and swimwear products (for hygiene reasons).
Products returned in a condition other than their original condition.

Products returned without their tags attached. 
Products not in their original packaging. 
Products that appear to have been worn, smell of perfume, smoke, deodorant or body odour. 
Products that are marked or damaged in any way, that includes fake tan, deodorant, makeup or any creams.

Return Process
To start a return:
1. Contact us at orders@madheritage.eu with your order number and reason for return.
2. You will receive return instructions.
3. Send the item back within the allowed timeframe.
4. Returns sent without prior contact and authorization will not be accepted.

Return Shipping
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect when received.
Original shipping fees are non-refundable.
Please note, we are not responsible for lost, stolen or undelivered returned parcels.

Refund Process
Once your return is received and inspected:
You will be notified by email.
Approved refunds will be processed to the original payment method within 5–10 business days.
If you received a faulty or incorrect item, please contact us within 48 hours of delivery with photo evidence. We will arrange a replacement or refund at no extra cost.

Exchanges
We do not currently offer direct exchanges. To receive a different size or item, please place a new order once your return is approved.

Contact
For any questions, please contact:
orders@madheritage.eu